General Terms and Conditions
These Terms and Conditions set out the rules that govern use of the PartySpinz online casino platform and the relationship between us and our users in the United Kingdom. They explain your responsibilities when using our site, how we manage accounts and payments, and the basic framework for promotions, disputes and changes to these terms. By registering or continuing to use the site you accept these terms and any rules published in the account area or promotion pages.
Account responsibilities
When you create an account with us you must provide accurate, up-to-date information and keep your login details secure. We may require identity and address verification at any time to comply with anti-money-laundering and age verification requirements. You are responsible for all activity that takes place under your account. If you suspect unauthorised access you must notify us immediately and change your password.
Verification and limits
We reserve the right to request documents for verification before processing withdrawals or when transactions trigger our compliance checks. While verification is pending you may be able to play using funds in your account, but withdrawals will be paused until checks are complete. You can set personal deposit and play limits in your account to help manage activity; we may also apply system limits where necessary.
Eligibility requirements
To open an account you must be of legal gambling age in the United Kingdom and legally permitted to use our services. Only one account per person is allowed. Accounts created in breach of these rules may be suspended and funds withheld pending verification. We do not accept accounts from jurisdictions where access is restricted; please check the cashier or registration form for current availability.
Acceptable platform use
Our services must be used lawfully and fairly. Prohibited behaviour includes account sharing, collusion, attempting to manipulate games or promotions, creating multiple accounts to abuse bonuses, and using the platform for money-laundering. We may suspend or close accounts and retain or refund funds where we reasonably suspect misuse or fraud.
General bonus and promotion rules
Promotions and bonuses are subject to specific terms which will be published alongside each offer. Requirements such as minimum deposit, wagering contributions, eligible games, expiry and maximum bet limits will be stated in the promotion terms. We may refuse or reclaim bonuses where we suspect abuse, error or breach of the promotion conditions. Always read the relevant promotion terms before opting in.
Deposits and withdrawals
Available payment methods and any applicable minimums, maximums or fees are shown in the cashier. Deposits are usually credited immediately; withdrawals are subject to verification and processing checks and may take additional time depending on the chosen method. We may require further documentation before paying out large or unusual withdrawals. We aim to process requests promptly but reserve the right to delay where required by law or our compliance procedures.
Dispute resolution
If you have a complaint you should contact our support team through the site in the first instance. We will investigate and respond within a reasonable timeframe. If we cannot reach agreement, you may refer the matter to an independent dispute resolution body where applicable. Using the platform does not prevent either party from seeking legal remedies in the courts if necessary.
Updates to terms and conditions
We may amend these Terms and Conditions from time to time. Any material change will be published on the site and, where appropriate, notified to users. Continued use of your account after changes have been published constitutes acceptance of the updated terms. If you do not agree with a change you should stop using the service and close your account in accordance with the account closure procedures.